Global Shipping

At Markhor, we offer free global shipping on all orders over $100 (PKR 16,000/-). For purchases under $100, a shipping fee of $15 will be borne by the customer. We take special care to make sure the products reach our customers in a satisfied, safe and quick manner. We use FedEx for shipping all other international orders and TCS for shipping all local orders. 

You will receive a confirmation email when your order is dispatched. This email will include details about courier and related tracking information. The production and delivery times are as follows:

Production Time

• Production time per pair — 3-7 days (you will be notified for any delays in the production timeline) 

Order Customisation

• *Urgent order charges — $15 (Rs. 2,500)
• Customisation charges — $30 (Rs. 5,000)

*in case you wish to get your order in 1-2 days

Delivery Time

• International orders (outside Pakistan) — 3-7 business days through FedEx
• Local orders (within Pakistan) — 3-5 business days through TCS
• Local orders (within Lahore) — 1-2 business days through hand delivery (Mon - Fri, 10am - 5pm)

Please note that for orders outside Pakistan, you might be charged additional import taxes or customs fees. We do not cover any import fee or duties, you can get an estimate of what you will be charged using any online duty calculator. 

Atoms Face Mask

Please note that Markhor is shipping Atoms masks within Pakistan Only. 

1. All Atoms masks are non-returnable and non-exchangeable.
2. Delivery via TCS within 2-3 business days. You will be informed in case of any delays in dispatch.

30 Days Return Policy

Markhor offers a 30 day return and refund policy to all our customers. While we hope you never have to use this, but if you do, it’s there for you. 

• Returned products must be unworn, not damaged, and must include original Markhor packaging.
• This return policy does not apply to gift e-cards.
• We offer free returns in the U.S on orders over $100 (reimbursement of shipping charges up to $15). 
• For orders outside Pakistan, products cannot be exchanged or returned on purchase less than $100.
• Shoes made with customized details cannot be exchanged or returned.
• Any extra custom charges on the shipping will be borne by the customer.
• Markhor will bear shipping costs of 1-time return of products. In case of multiple returns, the shipping cost will be borne by the customer. 
• In case of return of discounted articles, the shipping cost will be borne by the customer. 
• Shipping charges of returns within Pakistan will be borne by the customer.

In the case of any more questions, please write to us at hello@markhor.com and we'll take care of it from there. 

Exchange & Return Process

• For product returns outside Pakistan, please ship the parcel to the following address:

Markhor
141 Flushing Ave
BLDG 77, SUITE 701
Brooklyn, NY 11205

As soon as we receive confirmation from our NY team on receiving the shoes, our team in Lahore will dispatch the exchanged pair asap right after. You will be provided the tracking ID for your convenience. 

After Sale Services

• *1-time minor sole repair, upper and sole refinishing services for $20 (Rs. 4,000) 
• Shipping charges of shoes sent for repair will be borne by the customer.
• After Sale Service charges may vary depending on the condition of the footwear. 

*currently available for customers within Pakistan only. 

Additional Terms & Conditions

• Discounts can only be availed at the time of placing order, not afterwards. Especially not after a few days have passed.