Shipping & Return Policy

 

COVID-19 Update

Due to the current COVID-19 conditions, we have temporarily paused our production unit w.e.f March 24, 2020. Till things get better, we have given our team of craftsmen a paid leave and will be working from home. As soon as our team gets back, we will try our best to have all existing orders dispatched in time. 

Regarding the new orders we will be receiving, a representative from our team will get in touch with you over email regarding possible shipment dispatch of your pair.

Global Shipping

At Markhor, we offer free global shipping on all orders over $100 (PKR 16,000/-). For purchases under $100, a shipping fee of $15 will be borne by the customer. We take special care to make sure the products reach our customers in a satisfied, safe and quick manner. We use FedEx for shipping within US and Canada and DHL for most international orders.

We start working on your shoes as soon as we receive your order. Each pair takes about 4-5 days to make, and we dispatch it as soon as it's ready. You will receive a confirmation email when your order is dispatched. This email will include details about courier and related tracking information.The delivery time is 3–7 business days, depending on your geographical location.

Please note that for orders outside the US, you might be charged additional import taxes or customs fees. We do not cover any import fee or duties, you can get an estimate of what you will be charged using any online duty calculator. 

30 Days Return Policy

Markhor offers a 30 day return and refund policy to all our customers. While we hope you never have to use this, but if you do, it’s there for you. 
  • Returned products must be unworn, not damaged, and must include original Markhor packaging.
  • This return policy does not apply to gift e-cards.
  • We offer free returns in the U.S on orders over $100 (reimbursement of shipping charges up to $15). 
  • Products cannot be exchanged or returned on purchase less than $100.
  • Shoes made with customized details cannot be exchanged or returned.
  • Any extra custom charges on the shipping will be borne by the customer.
  • Markhor will bear shipping costs of 1-time return of products. In case of multiple returns, the shipping cost will be borne by the customer. 
  • In case of return of discounted articles, the shipping cost will be borne by the customer. 
  • Shipping charges of returns within Pakistan will be borne by the customer.
In the case of any more questions, please write to us at hello@markhor.com and we'll take care of it from there. 

    Exchange & Return Process

    • For product returns outside Pakistan, please ship the parcel to the following address:

    Markhor
    141 Flushing Ave
    BLDG 77, SUITE 701
    Brooklyn, NY 11205

    As soon as we receive confirmation from our NY team on receiving the shoes, our team in Lahore will dispatch the exchanged pair asap right after. You will be provided the tracking ID for your convenience. 

    • For product returns within Pakistan, please contact our Ninja, Tufail Ahmad at the following number:

        +92 320 6007 800

      Additional Terms & Conditions

      • Discounts can only be availed at the time of placing order, not afterwards. Especially not after a few days have passed.
      • We currently provide 1-time After Sales Services for $15 to customers within Pakistan only.
      • Shipping charges of shoes being sent for repair will be borne by the customers.

       

       

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      Find your Fit

       Men’s Shoe Size Conversions

      6 38.5 5.5 9.25" 23.5
      6.5 39 6 9.5" 24.1
      7 40 6.5 9.625" 24.4
      7.5 40.5 7 9.75" 24.8
      8 41 7.5 9.9375" 25.4
      8.5 41.5 8 10.125" 25.7
      9 42 8.5 10.25" 26
      9.5 42.5 9 10.4375" 26.7
      10 43 9.5 10.5625" 27
      10.5 43.5 10 10.75" 27.3
      11 44 10.5 10.9375" 27.9
      11.5 44.5 11 11.125" 28.3
      12 45 11.5 11.25" 28.6
      12.5 45.5 12 11.375" 28.9
      13 46 12.5 11.5625" 29.4
      13.5 46.5 13 11.625" 29.5
      14 47 13.5 11.875" 30.2

       

       

      Women’s Shoe Size Conversions

      5 35.5 3 8.5" 21.6
      5.5 36 3.5 8.75" 22
      6 36.5 4 8.87" 22.5
      6.5 37 4.5 9" 23
      7 37.5 5 9.25" 23.5
      7.5 38 5.5 9.37" 23.5
      8 38.5 6 9.5" 23.8
      8.5 39 6.5 9.68" 24.6
      9 39.5 7 9.78" 25.1
      9.5 40 7.5 10" 25.4
      10 40.5 8 10.1" 25.9
      10.5 41 8.5 10.3" 26.2
      11 41.5 9 10.5" 26.7
      11.5 42 9.5 10.6" 27.1
      12 42.5 10 10.8" 27.6
      12.5 43 10.5 11" 28
      13 43.5 11 11.2" 28.4