Shipping & Return Policy

 

Shipping

At Markhor, we offer free global shipping on all orders over $100. For purchases under $100, a shipping fee of $15 will be borne by the customer. We take special care to make sure the products reach our customers in a satisfied, safe and quick manner. We use FedEx for shipping within US and Canada and DHL for most international orders.

We start working to despatch your shoes once you place an order. You will receive a confirmation email when your order is dispatched. This email will include details about courier and related tracking information.

The delivery time is 3–7 business days, depending on your geographical location.

Please note that for orders outside the US, you might be charged additional import taxes or customs fees. We do not cover any import fee or duties, you can get an estimate of what you will be charged using any online duty calculator. 

100 Days Return Policy

Markhor offers 100 days return and refund policy to all our customers. While we hope you never have to use this, but if you do, it’s there for you. 

  • Return products must be unworn, undamaged, and must include original Markhor packaging.
  • This return policy does not apply to gift e-cards.
  • We offer free returns in US and Pakistan (reimbursement of shipping charges up to $15). 
  • Shoes made with customized details cannot be exchanged or returned.
  • Products cannot be exchanged or returned on purchase less than $100.*
  • Any extra custom charges on the shipping will be borne by the customer.
  • Markhor will bear shipping costs of 1-time return of products. In case of multiple returns, the shipping cost will be borne by the customer. 
  • In the case of any more questions, please write to us at hello@markhor.com and we'll take care from there.


* This only applies to orders shipped outside Pakistan.

 

Exchange & Return Process

  • For product returns outside Pakistan, please ship the parcel to the following address:

Markhor
195 Broadway, Brooklyn 11211
New York City
650-996-4219

As soon as we recive confirmation from our team on receiving the shoe. The team at lahore will dispatch the exchanged pair asap right after. You will be provided the tracking ID for the convenience. 

  • For product returns within Pakistan, please contact or ninja, Tufail Ahmad at the following number:

      03206007800

     

     

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    Men’s Shoe Size Conversions
    6 38.5 5.5 9.25" 23.5
    6.5 39 6 9.5" 24.1
    7 40 6.5 9.625" 24.4
    7.5 40.5 7 9.75" 24.8
    8 41 7.5 9.9375" 25.4
    8.5 41.5 8 10.125" 25.7
    9 42 8.5 10.25" 26
    9.5 42.5 9 10.4375" 26.7
    10 43 9.5 10.5625" 27
    10.5 43.5 10 10.75" 27.3
    11 44 10.5 10.9375" 27.9
    11.5 44.5 11 11.125" 28.3
    12 45 11.5 11.25" 28.6
    12.5 45.5 12 11.375" 28.9
    13 46 12.5 11.5625" 29.4
    13.5 46.5 13 11.625" 29.5
    14 47 13.5 11.875" 30.2